Frequently Asked Questions
Thank you for your interest in Graphix Pro. On this page, you will find answers to frequently asked questions. If you don’t find what you’re looking for, please contact me. I’m always available to assist you or provide you with the information you’re seeking.
1- What types of services do you offer?
Working as a freelancer since 2009, I have gained experience in various areas related to my role as a Graphic Designer and Web Designer. Therefore, I offer services ranging from logo design to creating all forms of visual communication aimed at presenting a professional image for businesses of all sizes. My skills in digital illustration have also allowed me to offer personalized digital portraits through my GraphisticandCo. shop, which has seen real success since 2020. The services I provide are detailed in the Services section of this website. I invite you to take a look.
2. What are your rates?
My rates depend on the complexity of the project and the time required to complete it. I offer free quotes for all projects and I am always transparent about my rates. Feel free to contact me for a personalized quote.
3. How can I contact you for more information or to request a quote?
You can contact me by filling out the contact form or by sending me an email directly to the address provided in the contact section. I'll always be happy to answer all your questions and discuss your needs.
4. How does the graphic design process work?
The design process starts with an initial consultation to understand your needs and objectives. I then provide you with several design concepts and work closely with you to reach the final result. Finally, I deliver the final files to you via email for your use.
5. What types of design files do you provide?
The graphic design files are provided in formats such as AI, EPS, PDF, PSD, JPG, or PNG, depending on the specific project requirements.
6. What is your revision policy?
Client satisfaction has always been my priority. I am always ready to work with you to make any necessary modifications in order to achieve the desired final result.
7. How does the ordering process work?
Firstly, after discussing your project and getting a clear understanding of your requirements, I will provide you with a detailed quote, including the total cost of the services I will provide, as well as the payment terms. Larger projects, such as website creation or branding design, may require a contract to be signed between both parties (the client and me).Once we have agreed on the project details and contract terms, I will ask you to proceed with full or partial payment of the service before we begin (depending on the project's scope).After your order is placed, we move into the creation phase, where I will start working on your project. I will then send you visuals and necessary modifications according to your requests until we achieve the final result you're looking for.At the end of the project, if a partial payment was made, you will be asked to settle the remaining amount. I will then send you all the final files you need via email."This outlines the steps involved in the ordering process, ensuring transparency and a clear understanding of how the project will progress.
8. What payment methods do you offer?
You can make your payments either by credit card through my Graphisticandco shop by settling the required amount here, or by bank transfer.
9. What types of websites can you create?
I design brochure websites, online stores, blogs, artist portfolios, and even multi-vendor marketplaces.I work with popular CMS platforms like WordPress, Wix, Squarespace, Shopify, and more.Being a Graphic Designer and Copywriter as well, I handle the complete creation of your website. This includes designing attractive visuals, photo editing if needed, writing your content, product descriptions, and legal documents such as terms of sale and privacy policy.It's important to discuss your preferred platform and hosting provider in advance. I invite you to reach out to me to discuss the necessary details for bringing your website project to life.
10. Do you offer website maintenance services after their creation?
Yes, but only for websites created by GraphixPro.I offer monthly maintenance plans for regular upkeep, including frequent updates such as adding new products, regular blog posts, etc. For websites created on WordPress, maintenance is crucial for site security and to ensure the updates of plugins, themes, and other components. In this case, an annual package is offered. You can choose to entrust me with this task or handle it yourself.
11. Can I perform these maintenance tasks myself?
Yes and no. It will depend on your skill level. Upon delivering your website, I provide you with a tutorial that explains how to manage your site, enabling you to handle these maintenance tasks yourself. It will be up to you to decide what you'd like to do. However, Graphix Pro. will not be held responsible for any mishandling that could lead to issues on your site if you choose to handle it yourself.